Inundated with complaints, Tesla created "Diversion Team" to cancel appointments.

Tesla has consistently exaggerated the driving range of its electric vehicles, reportedly leading car owners to think something was broken when actual driving range was much lower than advertised. When these owners scheduled service appointments to fix the problem, Tesla canceled the appointments because there was no way to improve the actual distance Tesla cars could drive between charges, according to an investigation by Reuters.

  • C4d@lemmy.worldEnglish
    641·
    1 year ago

    I would like to see some numbers.

    When it came time to replace an old car a few years ago I actually discounted several EVs because on paper neither the range, nor the performance, nor the charging matched up to Tesla.

    I discounted Tesla because I didn’t like the way a certain CEO went about their business and so couldn’t trust the company.

    Looking at this, I should have just bought the EV I wanted back then and been done with it.

    • vagrantprodigy@lemmy.whynotdrs.orgEnglish
      28·
      1 year ago

      I’ve been very happy with my Hyundai Ioniq 5 after more than a year. The range adjusts dynamically based on conditions and my driving history, and charging is very fast when you are hooked up to a 350kw charger, especially in warm weather.

      • QuinceDaPence@kbin.social
        7·
        1 year ago

        I just don’t get how they did such a phenomenal job designing the exterior and the mechanical aspects and then just (IMO) made the interior kinda “meh”. Maybe it’s better in person but I haven’t been thrilled with what I’ve seen in pictures.

        • electromage@lemm.eeEnglish
          3·
          1 year ago

          The EV6 is very similar on paper, both use the 800V E-GMP, but I prefer the interior and driving experience over Ioniq 5.

          • QuinceDaPence@kbin.social
            1·
            1 year ago

            I hate the touch bar. But I don’t know if the Ioniq is any better in that regard.

            Also the exterior of the Ioniq 5 looks better. EV6 interior looks better but some of those things would annoy me.

            • FrederikNJS@lemm.eeEnglish
              2·
              1 year ago

              The screens in those two cars are the same, they also both have touch panels below the touch screens, but they take different approaches to the user experience.

              The Ioniq 5 has a single touch panel, and many of the buttons are pretty much just shortcuts to get to the relevant screen on the touchscreen.

              The Kia EV6 has more or less the same touch panel, but here it can switch between climate mode and media mode. So in one mode the dial and the touch buttons control temperature and fan speeds, on the other mode the same buttons and dial control the volume and switching channels and tracks on the radio.

        • FrederikNJS@lemm.eeEnglish
          2·
          1 year ago

          I agree the interior looks extremely bland in pictures. I personally think it’s much better in person.

          I have one on order and compared to the Kia EV6, Volvo XC40, VW id.4. Getting in the drivers seat of all these cars feels almost like getting into a sleeping bag. The center consoles are tall, the bottom of the windows are tall, the dashboards are pulled up and almost over you like a blanket.

          The Ioniq 5 feels very spacious around you in comparison. The center console is lower and more open, the center console is not connected to the dashboard, so you could easily hop between the drivers seat and the passengers seat. The doors are equally tall, but it seems like they are further out, probably due to the handle design. The roof feels higher, and especially in the glass one, much more spacious. The dashboard also feels a bit more clean, and a bit more like a computer on a desk in front of you, that a plane cockpit around you.

          All the other cars certainly feel more sporty, like a racecar, and the Ioniq feels casual and comfy.

          All of them are great to drive, but in the end, the comfort was the deciding factor for me. I’m still waiting on my Ioniq being delivered though.

    • IWantToFuckSpez@kbin.social
      24·
      1 year ago

      Many of my friends recently bought a Korean EV. They are all happy with their purchase. Nobody of them even considered Tesla. Since in my country Tesla has a bad rep when it comes to repairs.

    • Raltoid@lemmy.worldEnglish
      7·
      1 year ago

      After some quick reading, a big thing is that you want an EV with a cooled and heated battery if you live in areas that see snow. And if you live in a warm area you’ll want a battery pack that is actively cooled, as overheating will also cause poor performance, and can become damaged if they get hot enough.

      According to a South Korean fine Tesla was given, their cars can apparently drop in range by about 50% if the temperature is around -15C(5F), compared to 20C(68F). With many other EVs also dropping by up to 40% because of battery temperature.

      https://www.reuters.com/markets/commodities/south-korea-fines-tesla-22-mln-exaggerating-driving-range-evs-2023-01-03/

    • TBi@lemmy.worldEnglish
      6·
      1 year ago

      Every road test I’ve seen has shown Tesla cars being more efficient and getting more range than other manufacturers. But I do question the results. I have a BMW i3. I always get about 2/3 of the official range. Always been happy with that. But people complain about the range while having the temperature at max in winter (with t shirt on) and then AC set to freezing in the summer (wearing a jumper). They just drain the battery.

  • voluble@lemmy.worldEnglish
    31·
    1 year ago

    “Thousands of customers were told there is nothing wrong with their car” by advisers who had never run diagnostics, Reuters quoted a source as saying. Advisers offered tips to customers on how to increase their mileage by changing driving habits

    Holy shit, can you imagine being told this by your vehicle manufacturer when requesting a service appointment?

    • Voyajer@kbin.social
      3·
      1 year ago

      I mean, some people do have lead foot disease and could benefit from getting told to ease up on the throttle, but this is much more than that.

  • SeaJ@lemm.eeEnglish
    27·
    1 year ago

    Well that explains why Tesla’s am to get so much better range on the same size batteries as other manufacturers: they don’t.

  • sj_zero@lotide.fbxl.net
    10·
    1 year ago

    It’s likely that the range is right on point… if you’re driving in a way nobody actually drives.

    I expect there to be a lot of asterisks next to any EV’s range.

    Once, I was watching a presentation on some electric off-road vehicles. Big hulking things. They were bragging about their 120 kilometer range. I was looking at them sideways because you can’t just say a number like that.

    Sure enough, if you take the off-road vehicles off-road and start driving up hills, that 120 kilometers turns into 20 kilometers.

    I don’t want to look like I’m misrepresenting things here – you burn more fuel going uphill in an ICE car than you do on level ground as well. The thing with electric is you’re getting equivalent range with much less energy by being more efficient, which means you’re working with less when you come up against something that chews up your energy.

  • TTimo@lemm.eeEnglish
    8·
    1 year ago

    And you’re telling me this is coming from the top? This is my surprised face.

  • ThePac@lemmy.mlEnglish
    22·
    1 year ago

    Alternate headline: Estimated mileage is a crock everywhere and EV owners don’t understand the reality of owning one.