Yeah I have that same issue about once every 2 months. A few hours a day the internet just kills itself. Slow network speed and huge latency; online gaming is impossible, only good for streaming video at 720p. Learned it was because the home internet has less network priority than people using their phones so the phone users don’t have call issues and such because some people are streaming 4K video or torrenting. Sucks majorly but thankfully rare in my situation. I live in a middle ground between urban and suburban, so great option for my situation. I can see why your co-worker living in a denser area hates it.
Yeah I have that same issue about once every 2 months. A few hours a day the internet just kills itself. Slow network speed and huge latency; online gaming is impossible, only good for streaming video at 720p. Learned it was because the home internet has less network priority than people using their phones so the phone users don’t have call issues and such because some people are streaming 4K video or torrenting. Sucks majorly but thankfully rare in my situation. I live in a middle ground between urban and suburban, so great option for my situation. I can see why your co-worker living in a denser area hates it.