The LLMs can also be EXTREMELY useful, if used correctly.
Instead of replacing customer service workers, use the speech processing to highlight keywords on the service workers PC, so they can quickly find the right internal wiki page? Atlassian Intelligence works pretty neat in that way, a Help desk ticket already has some keywords highlighted and when you click on it, it shows an AI summary of what this means from resources in the Atlassian account. Helps inexperienced people to quickly get up to speed and it’s only helping, not replacing.
The LLMs can also be EXTREMELY useful, if used correctly.
Instead of replacing customer service workers, use the speech processing to highlight keywords on the service workers PC, so they can quickly find the right internal wiki page? Atlassian Intelligence works pretty neat in that way, a Help desk ticket already has some keywords highlighted and when you click on it, it shows an AI summary of what this means from resources in the Atlassian account. Helps inexperienced people to quickly get up to speed and it’s only helping, not replacing.