Damn dont I relate to this so much. God, please, just give me a remote job. Me a year later: thank you for calling <company> support. My name is dis_honestfamiliar, how can I… Yes sir. No sir. Well sir… Umm… Goes on to explain how the product works in detail. Customer still asks a questioned on something I have already mentioned. Sends I formation again. Customer confirms. I asked for their feedback blah blah blah without mentioning my job depends on it.