I’m looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I’d like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.
Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?
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Why are you trying to implement a ticket system for your family… this is absolutely overkill and silly. Stop.
families wont work like that
families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying ‘um’ and ‘er’ and occasionally using inappropriate tech words because they saw them on tv on CSI last night.
careful when trying to get family do do stuff like this… you’ll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they’ll ask you if you put in a ticket for it yet.
Sorry dad I told you don’t call me, open a ticket or I won’t give you support
How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.
I do not get it.
Best solution, don’t help for free. You won’t need a ticketing system, because they won’t ask.
We use vikunja for this. In terms of creating, assigning and closing tasks
Odoo community version has helpdesk app.
Spiceworks
Mom how many times do I need to tell you?! Put a ticket in! /s
Lol, made me spit my coffee! 😂
Get in line, mom! I have ten tickets to take care of before yours! Be patient!
Do not do this, you’ll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.
Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don’t see how tickets would help you.
I wish all my friends and family had ticketing systems where I could make requests without having to actually, like, communicate with them directly. Fire and forget! Until it’s time to harass them for violating the SLA.
AITA?
Dude, he wasn’t asking for an opinion on if he should do it.
He also wasn’t asking for opinions on opinions but here we are.
Maybe something like trello?
YTA
NAH
FreeScout.net is a great, free, and open source option. Takes its inspiration from HelpScout.
Well, I made one for myself with simplicity in mind. https://github.com/PaddiM8/Planera
man thats a nice little app
Freescout probably fits the bill and is 100% free - it’s one of those where they give the base platform away and monetize plugins.
On the flipside, the plugins are lifetime licenses are very cheap relative to the monthly charge levied by competing products.