Why are lazy workers a plague on industries? What makes you take that framing and not another framing like the fact that many industries treat workers like shit and pay them shit?

Perhaps the problem is you expect great customer service from someone who is getting paid so little they can’t pay off any debt, afford any kind of housing that isn’t living with their parents or living in a shitbox with way too many roommates, afford good health insurance nor even really afford to feed themselves with healthy food.

Fundamentally WHY do you look at someone you perceive as not working hard and your kneejerk response is “they must have no reason for their behavior other than they are lazy” ? You are being extraordinarily intellectually lazy yourself to dig no deeper than “they look lazy” and to assume they don’t have good reasons.

If your worldview is based around pointing at people continuously and saying “well they are lazy, that worker looks lazy, that other worker looks lazy too” at a certain point your worldview cannot explain reality. Most humans need to do something productive and meaningful in order to not become intensely depressed, if your worldview tells you all those people are lazy that means your worldview is missing big chunks of reality. There are exceptions of course, but when you write off large groups of people as “just lazy” you are universally, always just being a dumbass who is probably playing right into the hands of bigots or capitalists who want to crush you just as bad as the people you look down on.