“For most markets where DoorDash operates, customers are prompted to tip on the checkout screen, with a middle option already selected by default. If they want to, they can adjust the tip later from the status screen while awaiting their food, or even after it’s delivered. That’s changing today; while blaming New York City’s minimum wage increase for delivery workers, DoorDash announced that for “select markets, including New York City,” tipping is now exclusively a post-checkout option”
It seems so ridiculous given tipping fatigue, that DoorDash is making what should be a given sound like a negative.
Never offer cash tips on delivery platforms. People occasionally claim in their delivery instructions that they will pay an additional cash tip; nobody actually does. Talk to any driver and they will tell you the same: cash tippers are non-tippers.
Drivers can’t even see your offer of a cash tip until after they have accepted the offer. If you don’t offer a tip at checkout, your cash-tip offer is completely indistinguishable from a no-tip offer.