I used to work help desk, so I’ve had lots of practice with patience of this sort, but I have come close a fair number of occasions. My company hires retired folk for some part-time positions, and I was helping one of them reset their password. I was on this call for 45 minutes because he couldn’t type the default password correctly, eventually his manager came by and helped him type it in and make a new one (against corporate security policy, but I was so done by then that I didn’t argue).
One thing I learned while working there is that most people, regardless of age or anything else, know exactly enough about computers to perform their job role, and as soon as they encounter anything slightly outside of their knowledge, it’s freakout time.
I used to work help desk, so I’ve had lots of practice with patience of this sort, but I have come close a fair number of occasions. My company hires retired folk for some part-time positions, and I was helping one of them reset their password. I was on this call for 45 minutes because he couldn’t type the default password correctly, eventually his manager came by and helped him type it in and make a new one (against corporate security policy, but I was so done by then that I didn’t argue).
One thing I learned while working there is that most people, regardless of age or anything else, know exactly enough about computers to perform their job role, and as soon as they encounter anything slightly outside of their knowledge, it’s freakout time.