Do you guys know a stepper motor that is compatible with Neptune 3 pro ?

Mine looks like it’s locked, it makes a short click but doesn’t move.

I try to open it but don’t find anything wrong.

So two questions, what motor can I buy to replace it ?

And there is a way to fix this motor ? Like, rewind it will make it works again ?

Thank you guys

  • PolarFred@lemmy.worldEnglish
    2·
    1 year ago

    In addition to what the other guy said, email elegoo support, they have a good warentee system in place. They’ll send you free replacement parts

    • srqwert@lemmy.worldOPEnglish
      1·
      1 year ago

      I did send an email for support on Friday, I’m awaiting for they answer but I already disassemble everything on the extruder so I’m a little suspicious if the warrant will work.

      But will wait to see if will works

      • PolarFred@lemmy.worldEnglish
        2·
        1 year ago

        I’ve done some horrific things to my printers and they didn’t care. They are on aisian time (+7 or something UTC) so unless you near then, mostly likely the to and fro will be per day, so try and put as much info as possible into your messages if they get back to you for more info

        • srqwert@lemmy.worldOPEnglish
          1·
          1 year ago

          Oh that’s great to know.

          I did send a video and a couple of informations, I will wait for their answer and do what you said, send all the informations I can.

          Thank you for helps me with that