The AI boom is screwing over Gen Z | ChatGPT is commandeering the mundane tasks that young employees have relied on to advance their careers.::ChatGPT is commandeering the tasks that young employees rely on to advance their careers. That’s going to crush Gen Z’s career path.
And AI is not always the best solution. One of my tasks at my job is to respond to website reviews. There is a button I can push that will generate an AI review. I’ve tested it. It works… but it’s not personal. My responses directly address things they say, especially if they have issues. Their responses are things like, “thanks for your five-star review! We really appreciate it, blah blah blah.” Like a full paragraph of boilerplate bullshit that never feels like the review is addressed.
You would think responding to reviews properly would be a very basic function an AI could do as well as a human, but at present, no way.
This assumes that your company doesn’t decide the AI responses are good enough in exchange for the cost savings of removing a person from the role, and that they don’t improve in a subsequent update.
True, although my company emphasizes human contact with customers. We really go out of our way with tech support and such. That said, I hate responding to reviews. I kind of wish it was good enough to just press the ‘respond to review with AI’ button.