Barratou Barry, an RBC bank client of 15 years, says on Aug. 18, she went to her regular branch location on Bank Street to make a cash deposit in her account and to pick up her new credit card.
“The first transaction went well. I put money into my account, I gave them my debit card; everything was smooth. To pick up my credit card I needed identification,” she says. “I did not have my driver’s license handy with me at that time. I had my health card.”
Then they should say “we can’t accept this because of the discrepancy, do you have another form of ID.” Canadian passports have a chip in them, I don’t know for sure if the bank would be able to read it but at the very least least its existence along with watermarks should be enough to give someone the benefit of the doubt that they’re not a criminal.
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The article is pretty clear. They took her documents, acted like nothing was wrong but they needed a signature on something else, and an hour later see sees them talking to police outside.
I get that. Is there any procedure for handing back official documents with errors like this?
I tried finding Canada’s procedures on passports with typos but all I could find was how to get it fixed.