Ticketek ‘glitch’ appears to re-sell fan’s $659 ticket for Taylor Swift concert — “They said, ‘someone else has it, we don’t know who, we can’t check or track who has your ticket’”::A Taylor Swift fan believed her VIP ticket was ‘stolen’ from her account by Ticketek after an apparent system ‘glitch’.
You get your money back, sure, but the company has also profited off the theft of the ticket, so I think a reasonable jury/judge would find you’re owed some money for that profit and maybe some more so they think twice about doing it again. You’d probably be able to take them to small claims court and get an easy settlement for the equivalent of upgraded seats on the secondary market.
Also, if they had booked flights, hotels, and made other commitments to travel to the concert that money might not be easy to get back.
You would think right? But look at airlines, they can overbook a flight, and tough luck. Rental car places can say they don’t have the car you reserved… the law is not there to protect you, it is there to protect business.
pro tip: your insurance probably has a discount deal w/ a major rental company - USAA & Enterprise, for example. Partnerships like this keep the fuckers honest to retain the income stream.