My experience with Lenovo’s support has been terrible. I’m looking for parts for my laptop, which is a Lenovo S540-15IWL (w/ MX 250).
So far, I was able to procure a battery, thankful. But it looks like as if the previous technician did a really botched job with the repair, and now I’m going to have to change not just the bent metal bottom case (he did that, fucking donut), but also the palm-rest (brass screw holder plastic destroyed), keyboard (missing numpad key) and mouse (bottom screw holder destroyed, I think, that is why it is popping out).
My speakers have also blown up, which was again the technician’s fault - because it was working fine before. My matte LCD screen also has tints of red over the edge, thanks to the shitty technician, but I think it is probably a ribbon cable issue, and I can probably fix it by cleaning the ends of the ribbon? I don’t know.
Now, I am not able to find the mouse and the screw pack (yep, there’s screws missing from the official Lenovo repair technician). Now, what do I do in this circumstances? There’s also no “duplicate” parts available, in my country, by the way.
Sometimes I will go on eBay and find the same computer and buy it for the parts. Looks for one with a dead lcd screen or no motherboard or other such keywords so that you can get it for cheap.
Was going to suggest the same. It’s like finding parts for an old car, just hunt around for non-working ones that can be parts donors.
I have a friend that bought a lenovo laptop from the official website recently.
Laptop froze everytime the charging cable was plugged. After trying different things and contacting the support it went back for maintenance.
When it came back, there is still an issue where it won’t boot. Again we have to send it back to repair…
Each repair trip takes at least 15 days.
I’m disappointed as I was the one who recommended the laptop.
